Telephone Collections

At Berlin-Wheeler, telephone collections are synonymous with quality customer service. That's because we never lose sight that the debtor is also your customer.

With a professional approach, our telephone collectors know how to communicate with your customers. Most of all, our telephone collectors listen. Listen . . . and then ask the appropriate questions to gather the detailed financial information that helps us assess your customers ability to pay. We initially ask for payment in full, but we understand that this may not always be possible. That's why we negotiate a payment plan that's beneficial to the debtor. . . and you! To stay in compliance with the Fair Debt Collection Practices Act, Berlin-Wheeler staff members participate in ongoing training. Plus, our employee's understand that all debtor-client information is strictly confidential. For the convenience of your customers, the lines of communication are always open at Berlin-Wheeler with operating hours designed to increase our chances of collecting your money.