Seminars


When it comes to helping our clients with their accounts receivable, we apply the same training and philosophy we do with our own employee's.

We understand the difficulty you may have when it comes to asking customers for money. But, we make it easy for you. Using our extensive experience and knowledge, Berlin-Wheeler will design a custom seminar to address your specific needs. Among some of the topics discussed in past seminars are the following:

Asking for payment in full

How to be firm, fair and professional

Making a successful telephone collections call

Identifying accounts receivable problems

Excellent Customer Service

Diffusing irate customers

Developing listening skills

Honing communications skills

Overcoming objections

Using positive motivation to your advantage and much, much more